The dynamics of conflict resolution : a practitioner's guide
Bernard S Mayer
This empowering guide goes beyond observable techniques to offer a close look at the creative internal processes--both cognitive and psychological--that successful mediators and other conflict resolvers draw upon. Preface: Thinking About Conflict and Its Resolution -- The Nature of Conflict -- How People Conflict -- Power and Conflict -- Culture and Conflict -- The Nature of Resolution -- Communication -- Negotiation and Advocacy -- The Road to Resolution: Overcoming Impasse -- Mediation -- Other Approaches to the Resolution of Conflict -- Conclusion: Conflict Resolution in Our Lives
Godina:
2000
Izdavač:
Jossey-Bass Publishers
Jezik:
english
Strane:
283
ISBN 10:
0470932465
ISBN 13:
9780470932469
Fajl:
PDF, 1.50 MB
IPFS:
,
english, 2000